The project’s objective was to develop and disseminate scientifically based quality standards for the qualification of community interpreters working in social consulting and care for refugees.
The research project was subdivided into 4 modules:
To create high and at the same time efficient quality standards, first available findings and approaches were systematically researched and analysed. Existing evidence and quality requirements from literature was systematically assessed at a national and international level (English-speaking countries) and existing qualification programmes that have already been evaluated would undergo detailed analysis.
Two forms of interviews were used in the project to systematically assess the qualification needs as they are perceived by those involved in social work with refugees.
1. Focus groups (8-12 persons of the same target group; 2-3 hours)
Eleven focus groups with the following target groups and the regional distribution listed below were conducted:
North Rhine-Westphalia (Professionals in social work)
Hamburg (Professionals in social work)
2. One-to-one interviews
As a second form of questioning 26 one-to-one interviews were carried out:
The data collected in Modules 1 and 2 was the basis for the consensus procedure at the end of which the quality standards should be determined. While the preparation of data in the form of a consensus document was carried out by the project team at the University Medical Center Hamburg-Eppendorf, experts carried out the following work steps developing the quality standards. The last step was a two-day consensus meeting in Hamburg.
The project received professional assistance from an interdisciplinary Advisory Board.